Ecobank Zambia was awarded 2nd Prize in the Service of the Year, Large Enterprises category, by the Zambia Bureau of Standards at the Zambia Annual Quality Awards ceremony held on 15th November 2019 at Radisson Blu Hotel. This was given in recognition of customer service excellence. The pan-African bank has won service quality awards consistently over the last three years.
To ensure that customers are served better, the Bank recently upgraded its Core Banking Application, Flexcube. With the upgrade, processes and services are more robust aimed at ensuring that varied customer needs are met efficiently.
Kola Adeleke, Managing Director of Ecobank Zambia, said the award goes to validate the positive impact of the Ecobank digital strategy. “We are using digital technology to financially-include many Zambians into formal financial systems. The fact that individuals can open your Xpress account instantly and do instant transfers and bill payments across Africa on our mobile app is what makes our value proposition to customers quite unique. That our Corporate Clients are able to seamlessly interact with the Bank and do their banking transactions through our Ecobank OMNI platform has further endeared the bank to notable Global Corporates, Regional Corporates, Financial Institutions, International Organisations, Local Corporates and SME names. This award therefore confirms that we are indeed making banking easier, more accessible and more affordable across the continent than ever before. It is a proof that we continue to provide convenient, relevant and reliable banking solutions to our clients, year after year.”
Ecobank Zambia Client Engagement Manager, Mwangala Mukumbi (left) and Ecobank Zambia Country Risk Manager, Gabriel Mwami (right) receiving the award from the Minister of Transport and Communication, Hon. Mutotwe Kafwaya MP (Centre).